Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your luggage safely and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, delivery, and related matters.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding public holidays.

• During peak seasons, promotions, or holiday periods, processing times may be slightly extended.

2. Shipping Destinations

We currently ship to the countries and regions listed at checkout. If your destination is not available, please contact our customer support team for assistance.

3. Shipping Times

Estimated delivery times are as follows:

Region	Estimated Delivery Time
Domestic Orders	2–7 business days
European Union	3–10 business days
International Orders	7–20 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination

• Package size and weight

• Selected shipping method

Any applicable shipping charges will be clearly displayed before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

6. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other fees may be charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

7. Delivery Issues

If you experience any issues with your delivery, such as:

• Lost packages

• Damaged items

• Missing items

Please contact us within 7 days of receiving your order. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

9. Damaged Shipments

If your suitcase arrives damaged:

1. Take clear photographs of the package and product.

2. Contact our customer support team within 48 hours of delivery.

3. Include your order number and photos when submitting your claim.

We will review the case and provide an appropriate solution, which may include a replacement, repair, or refund.

10. Delayed Deliveries

While we strive to meet all estimated delivery times, we cannot guarantee delivery dates. We are not liable for delays caused by shipping carriers, customs authorities, weather conditions, or other events outside our reasonable control.

Thank you for choosing our store. We appreciate your trust and look forward to helping you travel with confidence.